Terms of service
Terms of service
These Terms of service apply to the use of the Move Smooth website and the purchase of services or digital products from Move Smooth Ltd.
By using this website or purchasing a service from us, you agree to these Terms. If you do not agree with these Terms, you should not use this website or purchase our services.
You can contact us at:
1. About Move Smooth
Move Smooth Ltd provides property-related guidance, digital reports, sourcing support, advisory services, and professional introductions for UK home buyers.
Our services may include:
- Property reports
- Buying consultations
- Property sourcing
- Offer advisory
- End-to-end buying advisory
- Trusted referrals and professional introductions
- Free buying guides, area guides, and other online resources
Company details:
Move Smooth Ltd
Company number: 16339085
Registered office: 44 Cinderhills Road, Holmfirth, HD9 1EH
Registered in: England and Wales
Email: hello@move-smooth.co.uk
2. Use of our website
You may use this website for lawful personal purposes only.
You must not:
- Use the website in a way that breaches any law or regulation
- Copy, reproduce, or republish website content without permission
- Attempt to interfere with the security or operation of the website
- Submit false, misleading, or fraudulent information
- Use automated tools to scrape, copy, or extract content from the website
- Use the website or our services for unlawful, abusive, or harmful purposes
We may restrict, suspend, or terminate access to the website if we believe these Terms have been breached.
3. Our services
We aim to describe our services clearly and accurately. However, service descriptions may change from time to time as we develop the business, refine our offering, or update pricing.
Our services are designed to provide guidance, information, analysis, and support during the home buying process.
Unless expressly agreed in writing, Move Smooth does not act as:
- A solicitor or conveyancer
- A mortgage advisor or financial advisor
- A surveyor
- A structural engineer
- A valuer
- An estate agent instructed to sell a property
- An insurance advisor
- A tax advisor
Any information we provide should be considered as guidance and decision support, not as a substitute for professional legal, financial, mortgage, valuation, surveying, or tax advice.
4. Property reports
Property reports are tailored, digitally delivered reports created using property data, local market analysis, and relevant supporting information.
Reports may include information relating to:
- Property details
- Market context
- Sold prices and comparable evidence
- Planning, EPC, conservation, and local authority information
- Flood risk and environmental data
- Broadband, mobile coverage, schools, amenities, and wider area insight
- Key considerations that may require further investigation
Property reports are prepared using data available at the time of preparation. While we aim to use reliable and authoritative sources, we cannot guarantee that all data will be complete, error-free, or permanently current.
Property reports are provided for buyer guidance only. They are not a building survey, valuation, legal report, mortgage advice, or guarantee of property condition, value, suitability, or future performance.
You should instruct appropriate professionals where required, including conveyancers, surveyors, mortgage advisors, or specialist consultants.
5. Property sourcing
Property sourcing may include local market research, analysis of live listings, agent contact, targeted outreach, direct mail campaigns, and other search activity based on your brief.
Property sourcing does not guarantee that a suitable property will be found, that an owner will respond, or that any owner will agree to sell.
Where direct mail or targeted outreach is included, any agreed allocation or additional campaign cost will be set out before work begins.
Current sourcing terms may include:
- Local market research
- Up to 5 property reports
- Up to 100 off-market property mailers included
- Additional off-market direct mail campaigns charged at £1 per property contacted
- A finder’s fee of 0.2% of the purchase price payable upon completion where a property sourced through Move Smooth results in a completed purchase
The exact fees, scope, and success-fee terms must be agreed before sourcing work begins.
6. Offer advisory
Offer advisory may include property analysis, market context, comparable evidence, offer positioning, and negotiation support.
We may help you consider:
- A suitable offer range
- The property’s market position
- Relevant comparable evidence
- Your position as a buyer
- How to present your offer
- How to respond during negotiation
Offer advisory does not guarantee that an offer will be accepted, that a property will be secured, or that a particular price will be achieved.
You remain responsible for deciding whether to make an offer and on what terms.
7. End-to-end buying advisory
End-to-end buying advisory is designed to provide wider support across your move, from search and assessment through to offer, negotiation, and progression.
The exact scope will depend on the service agreed with you.
This may include:
- Understanding your brief
- Supporting your search
- Reviewing properties
- Providing reports or analysis
- Advising on offers
- Liaising with agents where agreed
- Supporting negotiation or renegotiation
- Helping you understand next steps
- Introducing trusted professionals where needed
Move Smooth does not control the actions of estate agents, sellers, solicitors, surveyors, mortgage providers, lenders, third-party professionals, or other parties involved in the transaction.
8. Trusted referrals and professional introductions
Move Smooth may introduce you to third-party professionals, including conveyancers, mortgage advisors, surveyors, moving companies, or other relevant providers.
Professionals may be vetted based on experience, track record, communication, reliability, and quality of service.
However, all third-party professionals are independent from Move Smooth unless expressly stated otherwise.
If you choose to instruct a third-party professional, your contract will be with that professional, not with Move Smooth. You should review their own terms, fees, advice, and cancellation policies before instructing them.
Move Smooth is not responsible for the acts, omissions, advice, fees, delays, or service quality of third-party professionals.
We may receive referral fees or commercial benefits from some professional introductions. Where required, these arrangements will be disclosed.
9. Orders and payment
When you place an order, you are making an offer to purchase a service or digital product.
Your order is accepted when we confirm acceptance or begin providing the service.
We reserve the right to refuse, cancel, or amend an order where:
- The service is unavailable
- The order contains incorrect information
- Payment has not been received
- There is a pricing or description error
- We are unable to provide the service requested
- We believe the order is inappropriate, unlawful, or outside our scope
Prices are shown in pounds sterling.
Unless otherwise stated, prices include any applicable taxes. If Move Smooth becomes VAT registered, VAT treatment may change and pricing will be updated accordingly.
10. Delivery and performance
Most Move Smooth services are delivered digitally or remotely.
Property reports are usually delivered digitally within the timeframe stated on the product page, often within 24 hours where stated. Delivery times are estimates unless expressly confirmed in writing.
Services such as consultations, advisory work, sourcing, and referrals will be delivered in accordance with the agreed scope and any agreed timings.
We are not responsible for delays caused by circumstances outside our reasonable control, including third-party delays, data availability, supplier issues, technical issues, illness, or events beyond our control.
11. Cancellation and refunds
Cancellation and refund rights are set out in our Refund policy.
If you purchase a service online, by phone, or by email, you may have a legal right to cancel within 14 days. If you ask us to start work during that period, you may be charged for work completed up to the point of cancellation.
You should read our Refund policy before purchasing.
12. Your responsibilities
You agree to:
- Provide accurate and complete information
- Tell us about relevant deadlines, constraints, or changes
- Review information we provide carefully
- Seek professional legal, mortgage, surveying, valuation, insurance, or financial advice where required
- Make your own final decisions about properties, offers, professionals, and purchases
- Use our services lawfully and fairly
We rely on the information you provide. We are not responsible for issues caused by inaccurate, incomplete, delayed, or misleading information supplied by you or third parties.
13. No guarantee of outcome
Move Smooth provides guidance, information, sourcing support, analysis, and introductions.
We do not guarantee that:
- You will find a suitable property
- A property owner will respond to outreach
- A seller will accept an offer
- A transaction will complete
- A property will increase in value
- A property will be free from defects, legal issues, financial issues, or other risks
- Third-party professionals will perform to a particular standard
- Any specific outcome will be achieved
Home buying involves multiple parties and external factors outside our control.
14. Information accuracy
We aim to provide accurate and useful information, but property data, market conditions, third-party information, listing details, and public records can change.
Information we provide is based on data and sources available at the time of preparation.
You should verify important information through the appropriate professional before relying on it for a purchase decision.
15. Website content and resources
Buying guides, area guides, articles, and other free resources on the website are provided for general information only.
They should not be treated as legal, financial, mortgage, valuation, surveying, tax, or investment advice.
We may update, amend, or remove website content at any time.
16. Intellectual property
All website content, branding, text, design, images, graphics, reports, resources, documents, and materials created by Move Smooth are owned by or licensed to Move Smooth unless otherwise stated.
You may use materials provided to you for your own personal home buying purposes.
You must not copy, reproduce, sell, distribute, publish, or commercially exploit our content, reports, or materials without written permission.
17. Third-party links and tools
Our website may contain links to third-party websites, tools, booking systems, payment providers, professional firms, data sources, or other resources.
We are not responsible for third-party websites, content, accuracy, availability, terms, privacy practices, services, or fees.
If you use a third-party service, you do so under that third party’s own terms.
18. Shopify
Our website and checkout may be powered by Shopify.
Shopify enables us to provide online store and checkout functionality. Any purchases you make are made directly with Move Smooth Ltd, not Shopify.
Certain personal data may be processed by Shopify in order to provide website, checkout, payment, analytics, or store functionality. Please see our Privacy policy for more information.
19. Privacy
Your use of the website and services is also governed by our Privacy policy.
By using our website or services, you acknowledge that we may collect and process personal data in accordance with that policy.
20. Feedback and reviews
If you provide feedback, testimonials, reviews, or comments, you agree that we may use them for business, service improvement, and marketing purposes, unless you tell us otherwise.
We will not knowingly publish personal information beyond what is reasonably necessary without your permission.
21. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
Subject to that, Move Smooth will not be liable for:
- Losses caused by inaccurate information supplied by you or third parties
- Decisions you make about a property, offer, purchase, or professional instruction
- Actions, omissions, delays, or advice of third-party professionals
- Failed transactions
- Changes in property value or market conditions
- Issues discovered after purchase
- Indirect, consequential, or financial losses, including loss of profit, loss of opportunity, or loss of savings
Our total liability to you in relation to a paid service will not exceed the amount you paid to Move Smooth for that specific service, unless the law requires otherwise.
22. Indemnity
You agree to indemnify Move Smooth Ltd against losses, claims, costs, or expenses arising from:
- Your breach of these Terms
- Your unlawful use of the website or services
- False, inaccurate, or misleading information provided by you
- Your misuse of our reports, content, or materials
- Your infringement of another person’s rights
23. Changes to these Terms
We may update these Terms from time to time.
The latest version will be available on this page. Continued use of the website or purchase of services after changes are published will indicate acceptance of the updated Terms.
24. Governing law
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the courts of England and Wales.
25. Contact
Questions about these Terms should be sent to:
Move Smooth Ltd
Email: hello@move-smooth.co.uk
Company number: 16339085
Registered office: 44 Cinderhills Road, Holmfirth, HD9 1EH
Registered in: England and Wales